Last Updated:​ January 9, 2026

We at Upwardly.Best want you to be completely satisfied with your purchase. This policy outlines the rules and procedures for returns and refunds. Please contact us if you have any questions.

1. Return Eligibility

You are eligible to request a return under the following conditions:

• The item is unused, in its original condition, and in the original packaging.

• The return request is submitted within 30 days​ of the delivery date.

• The product is defective, damaged upon arrival, or incorrect (we sent the wrong item).

Please note that certain items are non-returnable for your protection and ours:

• Digital products (e.g., e-books, software, digital downloads).

• Personal care items.

• Custom-made or personalized products.

2. The Return Process

To initiate a return, please follow these steps:

• Contact Us:​ Email us at support@upwardly.best​ with your order number and the reason for the return. If the item is defective or incorrect, please include photos or a brief video for our review.

• Wait for Instructions:​ Our team will review your request and, if approved, provide you with a return authorization and the shipping address.

• Ship the Item:​ Once instructed, ship the item back to us. We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the error was on our part (e.g., we sent a defective or wrong item).

3. Refund Process

After we receive your returned item and inspect it:

• Approval:​ If the return is approved, your refund will be processed.

• Refund Method:​ The refund will be issued to your original payment method.

• Processing Time:​ Please allow 3-7 business days​ for the refund to appear in your account after processing. The timing depends on your bank or payment provider.

4. Non-Refundable Situations

We cannot offer refunds in the following situations:

• Items returned after the 30-day return period.

• Items that are damaged due to customer misuse, improper care, or wear and tear.

• Items that are not in their original condition (missing tags, damaged packaging, etc.).

• Return shipping costs (unless the return is due to our error).

• Sale items or clearance goods (unless they arrive defective).

5. Exchanges

We currently only handle returns for refunds. If you wish to exchange an item for a different one, please process a return for the original item and place a new order on our site.

6. Contact Information

For any questions or to start a return, please contact us at:

• Email:​ support@upwardly.best

• Phone:​ +1 (385) 516-8905

• Returns Address:​ MEGAN DANIELLE ESPINOZA, 12114 MACKELL LN, BOWIE, MD 20715, USA (Please wait for authorization before shipping).